We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return reasons:

• Product damage;
• Incorrect items received.
• Not satisfied with the product.

Return procedure：

•   To start a return, you can contact us at support@popviv.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return address:

• Please do not return the product to the original address on the packaging.
• After you request a return, we will email you the detailed return address.

Return handling fee：

• There is no return handling fee.

Return shipping fee:

• Regarding product damage or Incorrect items received issues, we will bear the return shipping cost.
• For other cases, the customer bears the return shipping cost

Refund Process:

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
• If approved, you’ll be automatically refunded on your original payment method.
• Please remember it can take some time(1-3 weeks) for your bank or credit card company to process and post the refund too.
• If there are questions regarding your credit, please contact us at support@popviv.com

Contact us:

Email：support@popviv.com